Shipping policy
Shipping & Delivery
Fast, reliable delivery straight to your door via AusPost & NZ Post.
Free AU & NZ Shipping
On all orders over A$30 in AU/ NZD$30 inNZ
Local Tracking
Track your package directly through the AusPost or NZ Post app once it lands.
Quick Dispatch
Your gear gets packed and moves within 1–3 business days.
Delivery Timeframes
| Destination | Order Value | Shipping Fee | Carrier & Timeframe |
|---|---|---|---|
| Metro Australia | A$30.00+ | FREE | AusPost (5 - 9 Business Days) |
| New Zealand (NZ) | NZD$30.00 |
FREE | NZ Post (7 - 10 Business Days) |
| New Zealand (NZ) |
Under NZD$30.00 |
NZ$15.99 | NZ Post (7 - 10 Business Days) |
| Regional & Outer AU | Under A$30.00 | AU$15.99 | AusPost (5 - 9 Business Days) |
How to Track Your Order
Once your order ships, we'll email you a master tracking link. When the package arrives in your country and clears customs, the last-mile delivery is handed over to Australia Post or NZ Post. You can then use the same tracking number directly on their local websites for the most accurate updates.
Why We Ship from Hong Kong
To keep inventory fresh for the latest phone drops, we ship your gear from our global hub in Hong Kong.
Feels Just Like a Local Delivery: We prepay all standard customs duties and clearance taxes upfront. This means your package bypasses normal customs delays and goes straight into the local AusPost or NZ Post network. No surprise fees at the door, just a smooth delivery.
Double-Check Your Address
Please make sure your details are correct before checking out. If you spot a typo, let us know within 2 hours so we can fix it before the carrier picks it up.
P.O. Boxes & Parcel Lockers
Absolutely. Because we partner with AusPost and NZ Post for final delivery, we have no problem shipping to P.O. Boxes or standard Parcel Lockers.