Shipping policy
Shipping & Delivery
Fast, reliable global shipping straight to your doorstep across Australia.
Free AU Shipping
Complimentary delivery on all orders over A$30.
100% Trackable
Real-time tracking links provided via email.
Quick Dispatch
Orders processed within 24–48 business hours.
Shipping Rates & Delivery Timeframes
| Destination | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| Metro Australia (Sydney, Melbourne, Brisbane, Adelaide) |
A$30.00 and over | FREE | 5 - 9 Business Days |
| Metro Australia (Sydney, Melbourne, Brisbane, Adelaide) |
Under A$30.00 | A$7.99 | 5 - 9 Business Days |
| Regional & Outer AU (WA, NT, QLD Regional, Tasmania) |
All Orders | Standard Rates Apply | 5 - 9 Business Days |
Order Tracking
As soon as your order leaves our global fulfilment centre, you will receive a shipping confirmation email containing your unique tracking number and an active tracking link. Please allow 24–48 hours for the logistics carrier to update the tracking status online.
Our Fulfilment Model
Caseles operates as an international premium brand. To guarantee maximum inventory availability for next-generation models (including the iPhone 17 and Galaxy S26 Series), all orders are dispatched directly from our specialised global fulfilment centre in Hong Kong.
Customs, Duties & Taxes: Good news! For all Australian orders, standard customs clearance fees and taxes are fully covered by Caseles at checkout. You will not face any unexpected fees upon delivery.
Incorrect Address Summary
Please double-check your shipping address during checkout. Caseles is not responsible for non-delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us within 2 hours of placing your order.
P.O. Boxes & Parcel Lockers
Yes! We do deliver to Australia Post P.O. Boxes and Parcel Lockers. Please ensure your box details are entered accurately in the address line to avoid standard processing delays at the sorting hub.