Order Cancellation

Changed your mind? No problem. Orders can be cancelled within 24 hours of purchase.

How to cancel: Email us at support@caseles.com or call +1 (406) 219-6505.
*Note: After 24 hours, orders move to our global fulfilment centre for processing and cannot be cancelled.

60-Day Return Policy

• Merchandise must be returned within 60 days of the order date.
• Items must be unused, undamaged, and in original packaging to qualify for a refund.
• To start a return: Email support@caseles.com with your order number and a photo of the item. We’ll confirm your request within 72 hours (business days).
• Refunds appear on your account within 3–5 business days after approval.
• *Final Sale items and original shipping charges are non-refundable. Please note that return shipping labels are not provided for Australian orders.
• For our Australian customers, we offer a hassle-free solution where you may be eligible for a partial refund or store credit without needing to return the item internationally. Reach out to our team to see if your order qualifies.